Refund policy

Return and Refund Policy

Due to Re-Gel's classification as a two-part chemical (Hazmat) product, we're unable to accept returns or exchanges once a kit has been opened. If your order arrives damaged, please contact us within 3 days of delivery and we'll make it right.

Once an order is placed and shipped, it is considered final. Please be sure to review your order carefully before completing your purchase.

Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us at Info@getregel.com within 3 days of delivery. Include your order number, photos of the item, and a brief description of the issue. We will review your request and, if eligible, provide a solution at our discretion.

Lost or Stolen Packages
Re-Gel is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please ensure your shipping information is correct.

Need Help?
For any questions or concerns, please contact us at Info@getregel.com We're happy to assist you.